If you're still using a combination of forms, files, calendars, memos,
messages, databases, spreadsheets and word processors to manage your
agency's caseload, it's probably because you've never found a software
system that can handle all of the multifaceted details of your daily
workflow.
It's definitely a tall order: managing even a single case is a complex
undertaking, and managing an entire caseload, not to mention an entire
agency of caregivers, is well beyond the capabilities of almost every
database system on the market today.
That's because most healthcare software systems were designed to support
much simpler, or much more typical, workflows – they just weren't
built with the multi-level information needs of the busy caseworker
in mind.
A good case management system should support all the complexities
of a caseworker's typical workday. In fact, it should be able
to handle the coordination and management of all of
your agency's caseworkers and all of their caseloads, in ways that
make sense to everyone involved. Case management has many unique
challenges, and its automation requires – and deserves – a
dedicated system that understands those challenges.
Coyote Software Corporation is very pleased to introduce Coyote Caseworks,
an enterprise-level database management system that was designed specifically
for case management. From the ground up, it was written with
the intent of supporting all of a caseworker's workflow and information
needs.
If you've ever tried to adapt an inadequate system to your agency's
demanding needs, you know that this is worth repeating: Caseworks
was built specifically for caseworkers. It "gets" what
casework is all about.
In fact, Caseworks doesn't just automate case management, it also
simplifies it along the way. Why invest in a system if the best
that it can manage is to approximate your current paper system's limitations? The
true value of a great case management system is in its ability to not
only support your agency's essential work processes, but in fact to
streamline them.
How? By understanding how caseworkers provide care. By
understanding what information they need at their fingertips to be
able to do their job more effectively. Installing Caseworks introduces
improvements to your agency's information access and flow that often
reduce the number of steps required to collect, store and share case-related
information. Information at your fingertips is information that
you're not wasting time searching for, requesting, printing out, duplicating
... or lamenting having misplaced.
The result? Less forms to fill out, less paper to chase, less
missing information, and more time for your care giving staff to do
what they do best. More and better case management.
- Tailor-made for caseworkers.
Tailor-made for caseworkers.
A custom system for managing complex caseloads, Caseworks allows
you to track all notes, documents, and forms related to a case. We
recognize that caseworkers take a more holistic approach to IT than
many other caregivers – they need more data about everyone
and everything related to a case.
Consequently, Caseworks is built to be able to record and deal
with additional information about the client, including his or her
family, groups, programs, and communities. It records associations,
maintains client alerts, keeps track of aliases, gives special attention
to service events, tracks programs, and provides plenty of customizable
reporting capabilities to allow caseworkers to keep on top of all
the details of a case.
- Easy to learn and use.
Easy to learn and use.
Caseworks is a Web-based application that runs from within Internet
Explorer, the browser that almost everyone in your agency is already
familiar with. Furthermore, the Caseworks dashboards have
a look and feel similar to Microsoft Outlook, another very familiar
program.
- Scalable for both large and small organizations.
Scalable for both large and small organizations.
Caseworks' enterprise-level architecture can address all of your
multi-site and multi-program requirements. It can share information
in real time among all of your agency's sites, and it supports both
regional and provincial IT initiatives.
- Flexible.
Flexible.
While many aspects of casework are common to all health and social
service settings, it's also true that no two agencies are exactly
alike. Each has its unique information needs, and its unique
workflow. With its user-definable fields, customizable dashboards
and E-Forms capabilities, Caseworks can be tailored to record and
report information exactly the way your organization needs it to. And
its flexible Scheduler can be adapted for either centralized or
direct worker appointment management – whichever fits your
agency's workflow best.
- Completely secure and accountable.
Completely secure and accountable.
Caseworks was built with the understanding that from initial intake
to ultimate output, your data must be absolutely confidential, secure,
and auditable. Caseworks requires access through a secure
browser connection, allows multiple levels of information security,
records a complete audit trail for all transactions, and authenticates
documents with digital signatures.
- Information at your fingertips.
Information at your fingertips.
The Caseworks system integrates scheduling and case recording on
a single screen. It uses a dashboard approach that is designed
to accommodate the workflow for very level or your organization:
intake workers, caseworkers, supervisors and managers. Each
worker dashboard presents caseload, daily appointments, documents
and tasks, putting every piece of information within easy reach. You
can drive directly from the dashboard to access any case file and
document, and directly from each appointment to record that session’s
corresponding workload, attendance, progress notes, and billing
details.
- Complies with all relevant healthcare standards.
Maintains a comprehensive and complete case record.
Caseworks fields and functions encompass everything that an agency
does with a case. It has both the capacity and the flexibility
to record all the types of information that you need to manage a
complex caseload.
- Maintains a comprehensive and complete case record.
Complies with all relevant healthcare standards.
Caseworks allows your agency to comply fully with MDS/CDS reporting
requirements, as well as DSM4, ICD10, ICD9, MIS reporting, and CCIC
standards. It also provides HL7 interfaces, and will also
facilitate your agency's compliance with the new LHIN-3 privacy
standard.
- Streamlines information management.
Streamlines information management.
Caseworks implementation includes a complete workflow analysis
of your agency. Invariably, the process of automating case
management results in the identification of areas where processes
can be simplified, consolidated, combined, streamlined. Paper
generation is reduced, and new workflows are established that better
support efficient case management throughout the organization.
- Helps your agency to run more efficiently.
Helps your agency to run more efficiently.
The benefits of implementing a system as comprehensive as Caseworks
are many and varied. To begin with, you will gain the ability
to track agency workload through the service event module, to manage
complex billing through payor contract profiles, and to access key
statistics about your agency and programs through its built-in reports.
The ease of Caseworks' ad hoc report generation will also allow
you to track all of your outcomes and costs, and to perform new
analyses on whichever activities of your agency require your attention. With
the knowledge gained, you can implement informed changes that will
improve the effectiveness of your team, your programs and your services.
