CaseWORKS Application Supports Front-Line Workers
Coyote Software builds tool to support CMHA WW provide mental health supports to front-line health workers during COVID-19
As social service organizations are busy developing and executing plans to enable service delivery while minimizing face-to-face contact with clients, CMHA Waterloo Wellington (CMHA-WW) recognized the need for mental health supports for front-line health workers in the Waterloo Wellington area. Many of the doctors, nurses, social workers and other front-line health workers responding to the COVID-19 pandemic need a way to access the community’s mental health resources quickly, and confidentially.
CMHA-WW determined that an electronic referral tool that front-line health workers could access would help direct people to the assistance they need while maintaining the highest level of privacy. CMHA-WW’s Chief Privacy Officer, Anna Tersigni Phelan, reached out to Coyote Software to see if there was a way to leverage their existing systems to incorporate a self-referral tool that front-line health workers could use to reach out remotely and access support from the various providers in the community. CMHA WW and Coyote Software have been working together since 2004, “They turned on a dime to have the tool available within days” says Anna.
They turned on a dime to have the tool available within days.
While not developed expecting the current COVID-19 pandemic, CaseWORKS continues to meet the needs of our clients during this time. As new needs and service delivery challenges arise, contact us to discuss how our technology can enable solutions for you.